Dispatch and Delivery Info


Christmas and Holiday Time


Same day dispatch all through Christmas week from Monday 19th December until before 12pm Friday 23rd December. Whilst we use a courier so you can track your orders we do recommend using DPD next day service during this extra busy period.

Orders placed on and before 12pm Friday 23rd December will aim to be delivered by Wednesday 28th until Thursday 29th December.

As normal delivery service resumes Monday 2nd January.


Delivery as normal outside holiday times above


All orders placed before 3pm Monday-Friday (excluding Bank holidays) will aim to be dispatched the same day. Any orders placed after 3pm Friday will be dispatched the next working day (Monday).

Please make sure you have inputted the correct address details as amendments cannot be made once the order is being processed or has been dispatched.

All orders require a signature for delivery. If you are not in to sign for your item when delivery is attempted, you will receive a ‘sorry you were not in’ card and will need to arrange a re-delivery or collect the item from your local collection office.

Once your order has been sent you will receive a dispatch confirmation email with a link to the tracking. Didn't receive an email? It may have landed in your email spam folder. Alternatively, orders can be tracked in the account section: Log in and from your account dashboard select the order and below the billing address you will see a link to "Track your order" next to the "Items Ordered" header.

If you would like to receive SMS text alerts from the courier for tracking updates - please provide a mobile number when checking out.


UNITED KINGDOM DELIVERY


OptionPriceSpeedFeatures
Standard Delivery£3.99 or FREE for orders over £301-4 working days if purchase completed before 3pm.
Parcels ship Monday - Friday excluding bank holidays
• Tracked
• 1 Hour Time Slot
• SMS alerts
• Signature required
DPD Next Working Day£5.99 or FREE for orders over £99Next working day if purchase completed before 3pm.
Parcels ship Monday - Friday excluding bank holidays
• Tracked
• 1 Hour Time Slot
• SMS alerts
• Reschedule by text
• Signature required
DPD Next Day by 12pm£9.99Next working day before noon if purchase completed before 3pm.
Parcels ship Monday - Friday excluding bank holidays
• Tracked
• 1 Hour Time Slot
• SMS alerts
• Reschedule by text
• Signature required
DPD Saturday Delivery£11.99Delivered on Saturday if purchase completed by 3pm Friday
excluding bank holidays
• Tracked
• 1 Hour Time Slot
• SMS alerts
• Reschedule by text
• Signature required


Please Note

Orders completed and placed before 3pm are dispatched on the same day Monday - Friday excluding Bank holidays.

Scottish Highlands, Channel Islands, Northern Ireland

We are unable to offer Next Day and 1 hour time slot services to the following postcode areas including Northern Ireland, Channel Islands, Highlands. Please allow for an additional 1-2 working days. Orders to these destinations are sent with Royal Mail Tracked & Signed For: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.



EUROPE DELIVERY


OptionPriceSpeedFeatures
Standard Euro Delivery£10.953-10 working days• Tracked
• Signature required





Please Note

Due to certain individual EU country laws unfortunately, we are no longer allowed to send items to the following EU member state countries: Austria, Bulgaria, Republic of Cyprus, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Spain