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Privacy Policy & Cookies

Vapour Group Ltd is committed to protecting and respecting your privacy. We want you to understand how we collect and use information about you. The Vapour UK team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet.

This privacy notice describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us. Sometimes, the contents of this statement may change so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.

Date of last revision: 23 May 2018


Who we are?

For the purposes of data protection law, the “controller” is Vapour Group Limited, a company incorporated and registered in England and Wales under company number 9472195 and having its registered office address Peter House, Oxford Street, Manchester, M1 5AN, United Kingdom (from now on referred to as “Vapour UK”, or as “we” and related words such as “us” and “our”). Our registered VAT number is GB267890256.

As controller we are responsible for, and control the processing of, your personal data. We are registered as a data controller with the Information Commissioner’s Office, which is the UK’s supervisory authority for data protection matters. Our registered Data controller number is ZA105167

If you would like to contact us about this notice, including if you wish to receive further information about any aspect of it, our details are as follows:

E-mail
support@vapour.co.uk

Post
Data Privacy, Vapour Group Limited, Peter House, Oxford Street, Manchester, M1 5AN


What information do we collect?

We only collect information that is necessary, relevant and adequate for the purpose you are providing it for.

Personal data you share with us

We may ask for personal data when you order from us; this includes when you order from the Website or over the phone or by the contact form, when you register for an online store account or Rewards points account, or when you sign up to our mailing list.

The information we collect includes but is not limited to:

  • Name and title
  • Delivery Address
  • Billing Address
  • Phone number
  • Date of birth
  • Email address

Vapour UK does not store your credit card, debit card or PayPal account details on its server or systems. Payments are processed by our payment provider PayPal and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary. At no time does Vapour UK have access to your credit card details.

Personal data we collect about you

We will collect your information when you use Vapour UK’s websites, applications and our customer service centres. Some of this data does not identify you personally but provides us with information about how you use our services and engage with us in order to improve our services and make them more useful to you.

The information we collect includes but is not limited to:

  • The date and time you used our services
  • The pages you visited on our website and how long you visited us for
  • The products you viewed or added to your basket
  • Your IP address
  • Your location
  • The internet browser and devices you are using
  • Cookies (for more information please see our Cookie Policy)
  • Voice recordings of calls you make to our customer service centre
  • Live chat record
  • Any information within correspondence you send to us
  • Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), and company details (some of which we may obtain from an online or public business directories).


How do we use this information?

Vapour UK will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information. We list these below:

Consent

Where you have provided your consent, we may use and process your information to contact you from time to time through electronic channels such as email about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by emailing support@vapour.co.uk or, in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.

Contractual performance

We may use and process your personal information where this is necessary to perform a contract such as to fulfill and complete your orders and purchases. We may also use and process your personal information if you have signed up to our Rewards programme, in order to send you information about how the programme works, statement information, and account updates.

Legal obligation

We may process your personal information to comply with any legal and/or regulatory requirements.

Vital interest

We may need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries

In order to support sales and/or queries, we may use your information:
  • To respond to correspondence you send to us and fulfill the requests you make to us for example: sending you information about a product or service.

Processing necessary for us to respond to understanding customers’ needs

To develop and improve our relationship with you, we may use your information:
  • To analyse, evaluate and improve our products and services, including use of our website, applications, customer service, in order to improve your customer experience (where possible we will use data amalgamated from many people so that it doesn’t identify you personally)
  • To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer
  • To provide tailored offers, products and services by email that we think you will be interested in. We will only send email marketing communications to you if you have provided your consent for us to do so
  • We may use automated methods to analyse, combine and evaluate information that you have provided to us (including the sharing of your personal information within our company). We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring, personalising and making relevant all our service and communications (for example, when we receive a product in we think you might like).

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

To protect your personal information, we may use your data;
  • To verify the accuracy of information that we hold about you and create a better understanding of you as a customer
  • For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access
  • To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request)
  • To inform you of updates to our terms and conditions and policies.

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

To support and promote the Group, we may use your information:
  • To send you marketing information from time to time after you have purchased a product or service from us, or made a purchasing enquiry or closed your browser with items in your shopping basket. You have the right to opt out of us sending you this information at any time
  • To identify and record when you have received, opened or engaged with our website or electronic communications (please see our Cookie Policy for more information)
  • To administer competitions and promotions that you enter with us from time to time and to distribute prizes.


How do we share this information?

We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf:

• Service providers who help us to operate our Website, fulfill your orders and deliver our products to you, including:

  • Couriers
  • Payment providers
  • IT support
  • Direct marketing communications agencies and consultants
  • Market research and market analytics service providers
  • Legal and other professional advisors.

• Certain regulatory bodies, government and enforcement agencies, where required.

We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.


How long do we keep your information for?

We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law. In some instances, we are required to hold data for minimum periods: for example, UK tax law currently specifies a six-year period for retention of some of your personal data.


How can you manage the information we hold about you?

You have the right as an individual to access any personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to:

  • Ask for a copy of the information that we hold about you
  • Correct and update your information
  • Withdraw your consent (where we rely on it)
  • Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
  • Erase your information (or restrict the use of it), provided we do not have any lawful reason to continue to use and process that information
  • Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase

You can exercise the above rights and/or manage your information by contacting us using the details below:

Post:
Vapour Group Ltd
Peter House
Oxford Street
Manchester
M1 5AN
Email: support@vapour.co.uk
Phone: +44(0) 161 209 3566

We hope that you will be satisfied with the way in which we approach and use your personal data. Should you find it necessary, you have a right to raise a concern with the information regulator, the Information Commissioner’s Office: https://ico.org.uk/. However, we do hope that if you have a complaint about the way we handle your personal data, you will contact us in the first instance using the contact details above, so that we have an opportunity to resolve it.




Cookies Policy


A cookie is a small file that is stored on your computer by your web browser. As is the case for most transactional websites, they are essential to our website operation, and help us to improve our website service by understanding how our customers use our site, and to provide a more personalised service.

In many cases, our cookies expire and delete themselves after a set period of time. You can find out about how to manage your cookie settings by reading the ‘Managing your cookies’ section below

How we use cookies

We use ‘Order processing Cookies’ these Cookies to provide essential services to our customers, relating to the processing of their order.

‘Site analytics Cookies’ (Google Analytics) these Cookies are used to better understand how customers are using our site so we can improve and optimise to create the best possible experience for shoppers.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.
GOOGLE ANALYTICSHelp us to track information about visitor numbers to our website. It tells us when you first visited our site, where you started your web journey, how often and for how long you browse our website.
MAILCHIMPHelp us to track information about products ordered, shopping carts, newsletter views, newsletter navigation paths so that we may improve the way our website operates and to send relevant newsletters..
RECAPTUREAbandoned Cart: This allows us to remind you that you have products in your cart that you have not yet checked out.


Managing your cookies

Your cookie settings are managed in your web browser, which should automatically be set to enable cookies unless you have changed your settings. It is important, therefore, that you understand how your cookie settings are set up in your web browser.

You can enable, disable or delete cookies by following your browser instructions, which you can usually find in the Tools or Help or Edit menu of a computer. If you chose to disable your cookie settings, then some of the basic shopping functionality of our website will not operate.