Returns Policy

We are happy to refund items which are unused and still in a fully resaleable condition and returned to us within 14 days. All items which can be used orally such as Clearomisers, Drip Tips, Eliquids are none returnable understandably due to hygiene and health and safety reasons.

When returning any item we recommend using a recorded or signed for delivery method. Return postage costs are the buyers responsibility and non-refundable, unless the item is deemed faulty or Dead On Arrival (DOA). Unwanted goods must be returned in a fully resaleable condition and any product packaging must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

All returns must be authorised and returned with an authorisation number. It is important that you contact us first prior to returning an item to receive the authorsation number.

In all cases we reserve the right to inspect the product and verify it is in a resaleable ondition.

How to contact us

Please get in touch using the contact form or email below so we can quickly issue a returns authorisation.

Please state your 1.Name 2.Order number 3.Item and briefly describe why you wish to return the item.


or use the Contact form here