Delivery & Returns
UNITED KINGDOM DELIVERY
Option
Price
Speed
Features
Royal Mail 48® Tracked 2-3 working days
£2.99 or FREE for orders over £30
Royal Mail aim to deliver 2-3 days Monday-Saturday
Order before 4pm Monday-Friday for same day dispatch
• Signature not required
• Tracked
• SMS, Email alerts
• Reschedule online
Royal Mail 24® Tracked Next Day
£3.99 or FREE for orders over £50
Royal Mail aim to deliver next day Monday-Saturday
Order before 4pm Monday-Friday for same day dispatch
• Signature not required
• Tracked
• SMS, Email alerts
• Reschedule online
DPD Next Working Day
£6.99 or FREE for orders over £100
Delivery next working day (Monday-Friday)
Order before 4pm Monday-Friday for same day dispatch
• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required
DPD Next Working Day by 12pm
£12.99
Delivery by 12pm next working day (Monday-Friday)
Order before 4pm Monday-Friday for same day dispatch
• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required
DPD Saturday Delivery
£15.99
Delivery Saturday
Order before 4pm Monday-Friday for same day dispatch
• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required
DPD Sunday Delivery
£15.99
Delivery Sunday
Order before 4pm Monday-Friday for same day dispatch
• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required
Please Note:
Scottish Highlands, Channel Islands, Northern Ireland
We are unable to offer Next Day and 1 hour time slot services to the following postcode areas including Northern Ireland, Channel Islands, Highlands. Please allow for an additional 1-2 working days. Orders to these destinations are sent with Royal Mail Tracked & Signed For: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
EUROPE DELIVERY
Option
Price
Speed
Features
Standard Euro Delivery Royal Mail International Tracked
Parcelforce Europe
£6.99 - £14.99 or FREE for orders over £100
Depending on location
Please allow 3-10 working days.
Parcels ship Monday - Friday excluding bank holidays
• Signature required
• Tracked
REST OF WORLD DELIVERY
Please Note: we are unable to ship orders to USA or Canada
Option
Price
Speed
Features
Standard International Delivery Royal Mail International Signed For
Prices dependent on destination and weight, price quoted at Checkout and Shopping Cart
Please allow 5-10 working days.
Parcels ship Monday - Friday excluding bank holidays
• Signature required
• Tracked
Returns Policy
We are happy to refund items which are unused and still in a fully resalable condition within 14 days of arrival. All items which can be used orally such as Clearomisers, Drip Tips, Eliquids are non returnable understandably due to hygiene and health and safety reasons.
When returning any item we recommend using a recorded or signed for delivery method. Return postage costs are your responsibility and non-refundable, unless the item is deemed faulty. Unwanted goods must be returned in a fully resaleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
All returns must be authorised and returned with an authorisation number. It is important that you contact us first prior to returning an item to receive the authorisation number.
In all cases we reserve the right to inspect the product and verify it is in a resalable condition.
How to contact us
Please get in touch using the contact form or email below so we can quickly issue a returns authorisation.
Please state your 1.Name 2.Order number 3.Item and briefly describe why you wish to return the item.
Email: [email protected]
or use the contact form here